Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions.
Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS unless otherwise specified.
Items shipped outside of the United States may be subject to import duties, taxes, and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Qveen Studio.
We also ship to PO Boxes and APO/FPO addresses globally. Please note that international APO/FPO addresses may require additional delivery time.
Our delivery times start from the moment an order is accepted and include a 24-48-hour period where your items will be processed and dispatched.
Once your order has shipped, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.
*Please note, we are not responsible and will not replace any items for any shipping deliveries that may be affected by, but not limited to, the following: problem with address, return to sender, incorrect shipping address input by customer, customs, natural occurrences, transfers from US carriers to international mail carriers, transfers from US carriers to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.