REFUND POLICY
All Sales are Final
Due to the nature of our products, all sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason.
Exceptions
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Gift Cards
Unfortunately, we cannot offer refunds, returns, cancellations, or exchanges on gift cards.
Refunds
If your product falls under our Exceptions policy, we will notify you once we’ve reviewed your refund request and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please note, it takes 1-2 days for us to process a refund. However, depending on your credit card provider the refund can take up to 1-2 billing cycles to show up on your card.
Receiving a refund
You can choose to receive your refund either as store credit to your Qveen Studio account or back to the original payment method.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
*Please note, Qveen Studio reserves the right to refuse all returns. If in the unlikely event that a product arrives damaged/missing items, we will send replacements products within 10 days of receipt of the package.
Let customers speak for us
The liner just glides on with ease and precision. The mascara coats every lash and really lifts.
This color is so flattering. It feels bold yet so classy at the same time, I always feel so much more confident when wearing it.
I absolutely love this blusher, it is so smooth and natural looking. It is my everyday go to.
All colors are highly pigmented and blend beautifully together.
Highly Pigmented
Highly Pigmented
Perfect clear gloss, not sticky or stinky. Goes perfect over my matte stains. Moisturizing.
This highlighter is the best cream stick highlighter I have ever used. You can go light or extreme on it. Love love love it
This lipstick has lasting power through drinking and eating. I love the formula. 5 for the color, 5 for lasting power, but 4 for the smell and slight chemical taste that is there until the color sets. I want to purchase the red color, as I have a difficult time with red smearing and in this formula, I would know that it would stay put.
BACKSTAGE SATIN MATTE
Love her! She's so plump and glossy and I feel like a strawberry princess!
I wear maroon a lot and this shade in my lid crease is just visible enough where they can't tell it's specifically pink. And it's such a cute color on my cheeks too! Super smooth in texture, love.
I love how shimmery yet how calm shine is. It's natural looking for the cheeks and holds a nice shine on the eye lids. Love the smooth texture too
I love this color for the peachy and pink color balance. It is creamy and blends effortlessly.
The black pencil eyeliner is perfect, glides on smoothly. The liquid eyeliner doesn't make my eyes burn and water (I personally struggle finding liquid eyeliner that doesn't do this to me) and it stays on all day! If you want the perfect smokey eye the pencil blends beautifully. If you want the perfect winged liner, I highly recommend the liquid liner.