All Sales are Final
Due to the nature of our products, all sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot offer refunds, returns, cancellations, or exchanges on gift cards.
If your product falls under our Exceptions policy, we will notify you once we’ve reviewed your refund request and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please note, it takes 1-2 days for us to process a refund. However, depending on your credit card provider the refund can take up to 1-2 billing cycles to show up on your card.
Receiving a refund
You can choose to receive your refund either as store credit to your Qveen Studio account or back to the original payment method.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
*Please note, Qveen Studio reserves the right to refuse all returns. If in the unlikely event that a product arrives damaged/missing items, we will send replacements products within 10 days of receipt of the package.
got this in a subscription box and I loved it so much i bought another!
Ever since I discovered Dragon lash mascara, it’s the only one I will use! I have very small lashes and I cry a lot but honey, this mascara stays put!
This lipstick does not budge. I ate dinner, drank drinks, ran about 5 blocks - still looked as perfect as it did when I put it on in the beginning of the night!
Dragonlash lasted from 6 am to 11 pm without smudging, clumping, or transferring onto the skin below my eyes. Kind of mind-blowing. I left it on by accident one night when I fell asleep and woke to beautiful lashes that did not look like last night’s makeup.
I love the way pinks play with my hazely green eyes. They pull out so much. This palette is perfect with light links and deeper maroon and I love the wifey on the lid. It's so beautiful!
I love a good palette, and this one is great for basic colors and has a little pop of you want to glitter it up a bit!
Not only is it rich and lasts all day, it's transfer and smudge proof. I want one of every shade!
After discovering this mascara last year, I refuse to use anything else. It is perfect, long lasting and doesn’t clump. It gives me a falsie look which I love.
I wasn’t sure what to expect with this highlighter but I absolutely love it! It goes on easy, is long lasting and gives me a great glow!
This highlight gives you that perfect sun kissed glow. It blends so easily and can double as an eye shadow! My only thing is that is that the packaging came slightly apart, it was easy enough to put together but surprised me when it all popped apart.
This was the perfect blush for winter! I have been looking for a cream blush and this blended beautifully, works well with either a brush or blending pad. It gives winter wonderland or the sweet blush of spring.
I am not someone who wears a whole lot of makeup so I was pleasantly surprised with how pigmented the powders were and the difference it made adding a little of the chateau with Qveen's eyeliner just made my eyes captivating and pop!
Love love love this color! I got it for my 30th birthday 2 years ago and loved it! Ran out of it in October and told the wifey to get me one for Christmas! Such a pretty red shade, not to bright but definitely bold! And last all day long even after eating barely have to touch up ever.