All Sales are Final
Due to the nature of our products, all sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot offer refunds, returns, cancellations, or exchanges on gift cards.
If your product falls under our Exceptions policy, we will notify you once we’ve reviewed your refund request and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please note, it takes 1-2 days for us to process a refund. However, depending on your credit card provider the refund can take up to 1-2 billing cycles to show up on your card.
Receiving a refund
You can choose to receive your refund either as store credit to your Qveen Studio account or back to the original payment method.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
*Please note, Qveen Studio reserves the right to refuse all returns. If in the unlikely event that a product arrives damaged/missing items, we will send replacements products within 10 days of receipt of the package.
Keep sharpening the pencil.
The hard plastic exterior softens into the wax pencil so it loses the visible separation from the outer plastic.
Originally I thought the same as you and months ago threw out a lip liner designed the same not thinking to just keep sharpening the pencil.
My daughter gets a monthly surprise package of cosmetics/face products and the Qveen's duo was among the products.
I love the liner and pencil and will be ordering it in the future.